FAQS
What payment methods do you accept?
For now, we accept Paypal, credit card payments, as well as Google Pay and Apple Pay.
How long does shipping take?
All in-stock standard items will be shipped within 2 business days of receiving the order. Customized product will typically be shipped with 10-25 business days of receiving the order. Please review the ‘additional info’ section under product description for details.
We ship orders via various logistics service providers, depending on the region and item. You will receive tracking information once your order has shipped. For further details, please refer to our shipping policy.
What if I wish to cancel or modify my order?
Please note that customized items cannot be cancelled or modified once the order is confirmed. For standard products, please email us at [email protected] immediately. We can assist with cancellation or modification if the order hasn’t been shipped.
What if I want to make a purchase as a gift for a friend?
We are more than happy to provide personalized items that make perfect gifts.If you are ordering an item as a gift, simply leave a note to us <3
How do I contact customer support?
For inquiries, please reach us via email at [email protected].